Ordering Instructions

Please reference State of Texas DIR Contract # DIR-SDD-509 on all orders.

All orders for lease must be issued to:

Canon U.S.A., Inc.
c/o Authorized Dealer
14904 Collections Center Drive
Chicago, IL 60693

Above address changed on 2/4/09

By fax*, (972) 409-7899 or by email to mwright@cusa.canon.com.

* To expedite your order requests, please utilize fax by faxing your order to the listed number above.

Orders for Purchase

All orders for purchase must be issued to a Canon Authorized Dealers.

Remittance Address

If the payment does not agree with the exact amount of the invoice a notation or explanation of the difference should be made. If a copy of the invoice cannot accompany the payment, the remittance information should contain the invoice number, date, amount and an explanation if the payment is not exactly as shown on the invoice.

State Account Executive

Mike Wright
(817) 291-4044
mwright@cusa.canon.com

Installation

The Purchase Price includes delivery (except excess rigging charges which will be quoted and billed as an Open Market item, if required) and installation of hardware, with the exception of those items indicated as customer installable. Network connectable hardware shall be installed ready for network installation by customer. On-site network installation assistance can be obtained on an Open Market basis through a separate contract from the local Canon dealer or Canon’s Government Marketing Division. An installation charge may apply for accessories placed after the initial machine installation.

In addition to delivery and installation referenced above, the Contractor will unpack, install and check the equipment to insure that it is in good working order. The customer will assign a Key Operator who will be responsible for normal operator maintenance; i.e., loading of paper, adding toner and developer, clearing paper delays, and cleaning platen glass.

The Purchase Price includes one initial training session and manual, unless otherwise noted. Any additional on-site training or network integration assistance can be obtained on an Open Market basis through a separate contract from the local Canon dealer or Canon’s Government Marketing Division.

The LC machines have optional installation charges; please refer to price list for Networked and Multifunctional equipment.

Warranty

Canon warrants equipment to be free from defects in workmanship and material under normal use and service for a period of 90 days after delivery to the purchaser, except the photo-receptor drum which is under separate warranty. During such warranty period, the Contractor shall replace, without charge, any defective part other than the following consumable items and materials: paper, chemicals (such as developer, toners, etc.) There is no warranty on waste toner cases.

This warranty shall be void and of no force and effect if the copier is damaged as a result of A) neglect, alteration, electric current fluctuation or accident, B) improper use, including failure to follow operating, maintenance and environmental conditions prescribed in Canon U.S.A.’s instruction manual, C) installation or repair by other than service representatives qualified by Canon U.S.A. and acting in accordance with Canon U.S.A.’s service bulletins, D) use of supplies or parts (other than those distributed by Canon U.S.A.) which damage the equipment or cause abnormally frequent service calls or service problems. Nor does this warranty extend to any equipment on which the original identification marks or serial numbers have been defaced, removed, or altered. After the warranty period, all adjustments, removal of paper jams, cleaning and consumable parts will be charged to the customer as an Open Market item.

State of Texas
State of Texas Flag
Contract No.
DIR-SDD-509

State Account Executive

Mike Wright
(817) 291-4044
mwright@cusa.canon.com

Dealer's Information

Visit the dealer's information page for forms, frequently asked questions, and other resources.

Further Inquiries

Please visit the ordering instructions page for payment information or the contact us page for non-payment and/or further inquiries.